Refund Policy

At sebagoloafers.com, customer satisfaction is a top priority. If you are not completely satisfied with your purchase, we are happy to offer returns or exchanges under the following guidelines.

Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 30 days of the purchase date to qualify for a refund or exchange.

Please note that only regular priced items may be refunded. Sale items are final and cannot be returned or exchanged.

Return Process

To complete your return, we require a proof of purchase such as your order confirmation or receipt. Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Depending on your payment provider, it may take several business days for the refund to appear on your statement.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please reach out through the contact form on sebagoloafers.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please initiate a return and indicate the reason.

Shipping Returns

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

Final Sale and Non-Returnable Items

Several types of goods are exempt from being returned. These may include perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids and gases.