Frequently Asked Questions – sebagoloafers.com

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1. Orders & Shipping

How do I place an order?
Browse our collection, add items to your cart, and complete checkout. You’ll receive an order confirmation via email.

What payment methods do you accept?

• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal
• Apple Pay

How long does shipping take?

• USA: 3-5 business days
• International: 7-14 business days
  *Processing time: 1-2 business days*

2. Returns & Exchanges

What’s your return policy?

• 30-day returns for unworn shoes in original condition
• Original packaging and tags required
• Start returns via your account

Can I exchange my shoes?
Yes! Return the original pair and place a new order.

3. Product Care

How should I care for my loafers?

• Use leather conditioner monthly
• Store with shoe trees to maintain shape
• Avoid excessive water exposure

Are your shoes waterproof?
Our leather is water-resistant, but not fully waterproof.

4. Sizing

How do I find my size?
Check our detailed size guide on each product page.

Do you offer half sizes?
Most styles are available in full and half sizes.

5. Account Help

How do I reset my password?
Click “Forgot Password” on the login page.

Can I modify my order after purchase?
Contact us immediately—we’ll assist if your order hasn’t shipped.